Trade practices act refunds and exchanges
Some businesses still do offer refunds in these situations. This is their choice and not a legal requirement. You are always entitled to a refund if a consumer guarantee is not met. Businesses will usually give you a refund in the same way that you originally paid them. This might be cash, cheque, money order or electronic transaction. If this is the case, they must give you the refund in trade practices act refunds and exchanges form.
Some businesses might offer replacement trade practices act refunds and exchanges, exchanges or credit notes instead of a refund. You can insist on a refund if a consumer guarantee entitles you to one. In most cases, a business cannot place fees or conditions on a refund or exchange. This includes restocking fees. In some cases, the new owner does take responsibility for repairing faulty products.
Check with the business for what they will offer. Please use our complaints and compliments form. Skip links and keyboard navigation Skip to content Use tab and cursor keys to move around the page more information. For Queenslanders Trade practices act refunds and exchanges and industry.
Queensland Government home For Queenslanders Your rights, crime and the law Your rights Consumer rights, complaints and scams Buying products and services Guarantees, warranties and refunds When you can get a refund. Refund methods Businesses will usually give you a refund in the same way that you originally paid them.
Refund conditions In most cases, a business cannot place fees or conditions on a refund or exchange. They can only place fees or conditions on a refund if they: Last updated 13 September Facebook Twitter LinkedIn More. Is your feedback about: Guarantees, warranties and refunds Consumer guarantees for products Consumer guarantees for services When a business fails to meet a consumer guarantee Types of consumer warranties When you can get a refund About refund signs Buying at private sales or an auction.
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